Position Title: Case Manager
Reports To: Director of the Housing Ministry
Type Position: Full Time, Non-Exempt
Start Date: Immediately
Position Summary: The Housing Ministry Case Manager is a multi-faceted position that provides supportive services to homeless adults and households, connecting them to permanent housing, mainstream benefits, and local resources in the community. Catholic Charities has multiple homeless-specific grants, some of which have different eligibility criteria, but all strive to end homelessness and offer permanent housing stability to qualified candidates. Populations served include homeless Veterans, youth ages 18-24, victims of domestic violence, and single adults.
Housing Case Managers engage and build rapport with individuals who are identified as homeless as defined by the guidelines and regulations enforced by U.S. Department of Housing and Urban Development (HUD) in conjunction with the Homeless Emergency Assistance and Rapid Transition to Housing Act of 2009 (Hearth Act), Emergency Solutions Grant, Continuum of Care TN-501, and the Department of Veteran Affairs (VA). This position will serve the most vulnerable clients, breaking the cycle of homelessness by assisting with housing navigation, connection to permanent placement, and providing guidance through the leasing process. Case Managers assist clients in accessing local resources, including benefits, mental health and substance abuse partners, and other service providers. Once housed, Case Managers do continued home visits, process financial assistance, case plans, client-focused goals, employment assistance, and other supportive services necessary to sustain permanent housing and community integration.
Case Managers will work with their case load of clients using a person-centered approach, in a multi-agency environment, while practicing Cultural Sensitivity, Harm Reduction, Trauma-Informed Care, Housing First, and Motivational Interviewing. Documentation and data accuracy is imperative. All financial assistance and case management tracking is entered into the Homeless Management Information Systems Database (HMIS). As funding sources change, and regulations evolve, Case Managers are required to stay knowledgeable and implement all mandated policies and procedures.
Duties/Responsibilities include, but are not limited to the following:
- Maintains a multi-faceted caseload; working with clients to meet their goals related to housing, financial stability, vocational/employment, transportation, and family needs.
- Practices flexibility in scheduling both daily with walk-ins and appointments, as well as responding on the fly to unpredictable needs relating to clients.
- Knowledgeable of the Memphis and Shelby County Homeless Consortium and Coordinated Entry System, including homeless assistance regulations, Housing First, SSVF specific regulations, Veteran Affairs and the Veteran Affairs Medical Center, VASH, ESG, TBRA, and other partnering service providers within the Continuum of Care (CoC).
- Works directly with clients in identifying barriers to self-sufficiency and develops goals and objectives for overcoming these barriers through developing a housing stability plan.
- Navigates the leasing and housing process for every client, assisting in identifying appropriate housing, inspecting the unit, signing the lease and facilitating any moving needs that come along with the process.
- Enters data precisely and accurately, tracking relevant data in a timely manner in the Homeless Management Information Systems Database as well as CoAction, maintaining complete and organized client files.
- Projects spending based on needs and housing per client, working with program coordinator on financial accuracy and availability.
- Processes and submits temporary financial assistance requests and services accurately via HMIS and internal accounting forms, with supportive documentation in conjunction with the projected budget.
- Promotes self-sufficiency with all clients; explains the nature of the available programs, procedures and services.
- Coordinates and initiates monthly visits (at minimum) with each client, offering flexible services and more intensive case management when necessary, with the potential for increased services as client needs change and evolve throughout their rental assistance process.
- Explains the benefits, advantages and encourages families to participate in case management and supportive services offered throughout the community.
- Identifies strengths and needs and makes referrals to available community resources to meet those needs. Client files will track individual needs, assessments and strategies.
- Coordinates with Catholic Charities staff, CoC, and any other service providers working to meet the needs of clients, mediating and facilitating communication between these resources
- Attends and participates in community-wide meetings and trainings as needed.
- Links to community resources for integration purposes, socialization, recreation, education, occupation and vocational needs.
- Remains familiar with current Veteran Administration regulations as well as CoC, ESG, HOPWA, and HUD program mandates.
- Coordinates client employment needs with the Driving the Dream facilitator onsite.
- Provides crisis intervention when needed as well as connection to mental health services.
- Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.
- Completes mandated forms, HMIS/CoAction case notes, service plans, exit plans, and financial assistance being provided, ensuring all are done in a timely manner and error free. Provides transportation of individuals according to the needs identified in plans. Builds and fosters relationships with a network of community providers of a variety of services and resources, including local shelters, mental health providers, and other housing services programs.
- Other duties as assigned
Qualifications, Experience and Abilities
- Bachelor’s Degree in Social Work (BSW), with three-five years of related experience in Social Services and/or Human Services required; Master’s preferred.
- Training and experience in Harm Reduction, Trauma-Informed Care and Motivational Interviewing preferred, with the ability to quickly respond and de-escalate if warranted.
- Experience with psychiatric/mental health services and other community programs.
- Knowledge of property management companies and landlords primarily in Midtown and Downtown Memphis, as well as the ability to navigate bus routes and apartment searches.
- Excellent written and verbal skills in the English language.
- Excellent computer skills, with experience in the Homeless Management Information Systems Database (HMIS) preferred.
- Excellent interpersonal and communication skills.
- Ability to act in accordance with varying and changing consumer needs, some unpredictable.
- Demonstrates cultural sensitivity and perspective, as well as respect for the client’s individualized and client-focused care and privacy.
- Ability to establish and maintain professional boundaries in working with clients. Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a team and client focus, willing to assist where/when needed.
- Knowledge of local resources and services, social and environmental determinants of health, health promotion, disease prevention, curative, rehabilitative, and supportive services.
- Ability to work independently.
- Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills and the ability to maintain a quality work place in a diverse, fast paced, stressful and changing environment.
- Demonstrates professional development by participating in and seeking training opportunities.
- Ability to negotiate different work personalities and work under competing priorities.
- Ability to lift 25 lbs. Requires valid driver’s license with acceptable driving record.
- Driving Status Primary (25% or more).
- Unrestricted Driver License.
- Must be able to pass a background check.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)
*** Grant funded positions and salaries are dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. ***
Competitive compensation package.
Applicants must email the Director of Housing: dana.brooks [at] acc.cdom [dot] org Phone inquiries not accepted.