Need knows no boundaries of ethnicity, age, faith or gender. Neither do we.
Need knows no boundaries of ethnicity, age, faith or gender. Neither do we.


~ Current Openings ~


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Position Title:             SSVF Case Manager

Reports To:                Director of Housing Ministries

Type Position:             Full Time, Non-Exempt 

Direct Reports:           None

Position Summary:  The SSVF Case Manager will engage and build rapport with adult individuals and households who are identified as homeless veterans as defined by the guidelines and regulations enforced by U.S. Department of Housing and Urban Development (HUD) in conjunction with the Homeless Emergency Assistance and Rapid Transition to Housing Act of 2009 (Hearth Act) and the Department of Veteran Affairs (VA).  This position will assist the most vulnerable clients in breaking the cycle of homelessness by connecting veterans to permanent housing and local resources, including veteran benefits and services, mental health and substance abuse partners, accessing mainstream benefits, and partnering service providers. Case managers will provide guidance and navigation through leasing, housing case plans, financial planning, client-focused goals, employment assistance, and other supportive services necessary to sustain permanent housing and community integration. Catholic Charities of West Tennessee and its Housing Ministry participate in the Memphis and Shelby County Homeless Consortium, and TN-501 Continuum of Care. Case Managers will work with their case load of clients using a person-centered approach, in a multi-agency environment, while practicing Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.

Duties/Responsibilities include, but are not limited to the following:


  • Maintains a multi-faceted caseload of veterans and families; working with clients to meet their goals related to housing, financial stability, vocational/employment, transportation, family needs.
  • Knowledgeable of the Memphis and Shelby County Homeless Consortium and Coordinated Entry System, including homeless assistance regulations, Housing First, SSVF specific regulations, Veteran Affairs and the Veteran Affairs Medical Center, VASH, and other partnering service providers within the Continuum of Care.
  • Works directly with veteran clients in identifying barriers to self-sufficiency and develops goals and objectives for overcoming these barriers through developing a housing stability plan.
  • Navigates the leasing and housing process per client, assisting clients in locating appropriate housing, inspecting the unit, signing the lease and facilitating any moving needs that come along with the process.
  • Enters data precisely and accurately, tracking relevant data on a timely basis in the Homeless Management Information Systems Database, maintaining complete and organized client files.
  • Projects spending based on needs and housing per client, working with program coordinator on financial accuracy and availability.
  • Processes and submits temporary financial assistance and services accurately via HMIS and internal accounting forms, with supportive documentation in conjunction with the projected budget.
  • Promotes self-sufficiency with all clients; explains the nature of the available programs, procedures and services.
  • Coordinates and initiates monthly home visits (at minimum) with each client, offering flexible services and more intensive case management when necessary, with the potential for increased services as client needs change and evolve throughout their rental assistance process.
  • Explains the benefits, advantages and encourages veteran and military families to participate in case management and supportive services offered throughout the community.
  • Identifies strengths and needs and makes referrals to available VA and community resources to meet those needs. Client files will track individual needs, assessments and strategies.
  • Coordinates with Catholic Charities staff, VA Staff and any other service providers working to meet the needs of veteran and military families, mediating and facilitating communication between veteran and these resources
  • Attends and participates in community-wide meetings and trainings as needed.
  • Links to community resources for integration purposes, socialization, recreation, education, occupation and vocational needs of veteran served.
  • Remains familiar with current Veteran Administration regulations as they relate to needs of the client base, in addition to HUD regulations and SSVF program mandates.
  • Coordinating client employment needs with the Employment Support Specialist as well as Driving the Dream facilitator onsite.
  • Provides crisis intervention when needed as well as connection to mental health services.
  • Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.
  • Completes mandated forms, HMIS case notes, service plans, exit plans, and financial assistance being provided, ensuring all are done in a timely manner and error free.
  • Provides transportation of individuals according to the needs identified in plans.
  • Builds and fosters relationships with a network of community providers of a variety of services and resources, including local shelters, mental health providers, and other housing services programs.
  • Other duties as assigned

Qualifications, Experience and Abilities

  • Bachelor’s Degree in Social Work, Masters preferred.  Three-Five years of related experience.
  • Training and experience in Harm Reduction, Trauma-Informed Care and Motivational Interviewing preferred, with the ability to quickly respond and de-escalate if warranted.
  • Experience with psychiatric/mental health services and other community programs.
  • Excellent written and verbal skills in the English language.
  • Excellent computer skills, with experience in the Homeless Management Information Systems Database (HMIS) preferred.
  • Excellent interpersonal and communication skills.
  • Ability to act in accordance with varying and changing consumer needs, some unpredictable.
  • Demonstrates cultural sensitivity and perspective, as well as respect for the client’s individualized and client-focused care.
  • Ability to establish and maintain professional boundaries in working with clients.
  • Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a team and client focus, willing to assist where/when needed.
  • Knowledge of local resources and services, social and environmental determinants of health, health promotion, disease prevention, curative, rehabilitative, and supportive services.
  • Ability to work independently.
  • Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills and the ability to maintain a quality work place in a diverse, fast paced, stressful and changing environment.
  • Demonstrates professional development by participating in and seeking training opportunities.
  • Ability to negotiate different work personalities and work under competing priorities.
  • Ability to lift 25 lbs.
  • Requires valid driver’s license with acceptable driving record.
  • Driving Status Primary (25% or more).
  • Unrestricted Driver License.
  • Must be able to pass a background check.

Disclaimer:  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) 

Please send resume to Director of Housing Ministries, Dana Brooks, at dana.brooks [at] acc.cdom [dot] org

*** Grant funded positions and salaries are dependent on funding availability.  Position can be eliminated at any time because of lack of funding to support this position. ***